What are the delivery times on REEBIRTH?

Delivery times are systematically indicated on each advert.

Please note that orders placed after 1:00 p.m. will not be shipped. the next business day.

That said, delivery may take slightly longer, depending on the season and/or unforeseen circumstances.

In the run-up to Tabaski or New Year’s Eve, for example, the influx of orders can lengthen lead times. For larger products, delivery times may be longer.

How can I track my parcel on Reebirth?

Reebirth informs you by e-mail (the one used to log in to your customer account) of the progress of your parcel to your delivery address.

If you have not received an e-mail, perhaps your order has not yet been validated by the reconditioner. More information on the article

I have not received confirmation of my order. Is my order confirmed?

In the first e-mail on the subject “Your Reebirth order is on its way” you will find some important information:

  • Your 4-digit Order Number
  • Link to the Tracking page (on the Reebirth website)

If your parcel seems to be lost or not moving, we invite you to consult the following article which explains the procedure to follow:

My parcel is late, stolen or lost. What can I do?

This article is dedicated to tracking your parcel. If you encounter a problem with your parcel, please contact your reconditioner directly if you have not already done so by logging into your customer account and clicking on “Contact the seller”.

My package is late, stolen or lost. what can I do?

If your parcel is unfortunately late, or if it has been lost by the carrier, stolen or given to the wrong person, you can rest assured that we have made every effort to ensure that everything runs smoothly.

If you have a problem with your parcel, please contact our after-sales service directly if you have not already done so by logging into your customer area.